Changing or cancelling a GIGM ticket costs money, and the amount depends on when you ask and how you ask. The fare is only the first payment. This guide covers the charges that come after it: reschedule fees, cancellation deductions, no-show rules and the fare difference you may still owe.
The fare itself sits on our GIGM price list for Lagos and Abuja routes, which compares the two 2026 fare tables side by side. Use that page to budget the ticket. Use this one to understand what happens to your money once you have paid.
LagosMove is an independent travel guide. We are not linked to GIGM, we don’t sell tickets, and we earn no commission from any booking you make.
Key Takeaways
- Cancelling 24 hours or more before travel returns 85%; same-day cancellations and no-shows return 50%.
- Arriving after check-in closes gets you a free reschedule, but only if another departure has seats.
- A rescheduled ticket holds your seat, not your price. If GIGM raises fares, you pay the difference.
- Unused tickets stay valid for 365 days from the purchase date.
- Ask for the refund timeline in writing when you cancel. Do not rely on a verbal estimate at the counter.
Where to Find the Fare Before You Change Anything
GIGM does not publish a tariff. Its route and price lookup returns one price for one terminal, destination and date. Every fare table online, including ours, records a check somebody made on a stated day.
Our GIGM price list for Lagos and Abuja compares both 2026 fare tables and marks the routes where they disagree. Check the fare there, then come back here to work out what a change will cost.
Two numbers decide every change: the fare you paid, and the fare on the departure you want. Keep the first one. Without it you cannot calculate a fare difference, and the counter cannot either.
Cancellations and reschedules are admin costs, not travel costs. Keep them out of the fare line when you compare two departures, or the cheaper ticket can end up costing more after one change.
What a Change Actually Costs You
A reschedule is not a single charge. Four things can separate what you paid from what you owe: the change fee, any fare difference, the terminal you move to, and the class you move into. Ask for all four before you accept a new departure.
Bus class, travel date, and departure terminal
The 2026 class names include JET Mover, Toyota Hiace, Hiace X, Toyota Premium, and GIGM PRO. A class name alone doesn’t establish its seating layout, space, or included services.
The operator’s official pages reviewed don’t provide full specifications for every class. Ask what your selected fare includes if a particular feature matters to your booking.
Travel date and demand also affect your comparison, especially during busy holiday periods. Keep your passenger count and travel direction the same when comparing departures.
Not every route leaves from every Lagos terminal. Our GIGM terminals and booking guide gives you wider planning context. Ask which Lagos pick up centers serve your selected departure, since its listed location determines where you board.
Fare changes when you reschedule
Fares can change until your booking is completed and ticketed. If you later reschedule or reroute, the operator’s terms allow an applicable change fee, subject to vehicle and seat availability.
If the replacement journey costs more, the fare difference is payable in addition to that fee. An upward fare review can therefore change the amount needed to use a rescheduled booking.
Request the change fee and any fare difference together before accepting a replacement journey. Keep the updated confirmation, because a request to change your booking doesn’t establish that the change has been completed.
Cancellation deductions are separate from rescheduling charges. Don’t use a cancellation percentage to estimate what moving your departure will cost.
How to Get a Change or Refund Actioned
A change is only real when you hold an updated confirmation covering the new departure. Work in this order.
- Contact the channel that sold you the ticket: the app, the website support line, or the terminal counter.
- Quote your booking reference and the exact departure you hold.
- Ask for three figures together: the change fee, any fare difference, and the refund amount if you cancel instead.
- Confirm the new date, terminal and bus class in writing before you pay anything extra.
- Save the updated confirmation next to the original ticket and receipt.
Payment is not the change. Until the booking shows the new departure, your seat sits on the old one, and that old departure can be recorded as a no-show. Check the new confirmation yourself rather than relying on the request being accepted.
If the vehicle is withdrawn, the published terms state you will be moved to the next available bus at no extra cost, or the full value revalidated on request. Ask for that revalidation in writing.
Miss the bus and the terms allow a free reschedule, not a cash refund. Your ticket stays valid for 365 days, so ask for a later departure instead of accepting a loss. Our GIGM online booking guide shows where your reference sits in the account.
The ticket rules that decide your refund
The published Terms and Conditions state that check-in closes 30 minutes before estimated departure. Arrive before that cutoff, as the departure time isn’t your reporting deadline.
Tickets cannot be transferred or resold. A screenshot offered by another passenger doesn’t establish that you can travel under their booking.
The terms also provide a 50% app-booking discount for children ages 2 to 10, subject to eligibility conditions. Select the correct passenger type rather than assuming the discount will be added afterward.
Read the conditions displayed for your purchase, since policies can change. Payment and travel-document issuance are separate records; keep both.
Frequently Asked Questions
Can you get a refund if you miss the bus?
Not as a full refund. Arriving after check-in closes gets you a free reschedule when another departure has seats. A same-day cancellation returns 50%, and a no-show is treated the same way. Both are deductions, so a missed bus costs money either way.
How long does a GIGM refund take to reach you?
GIGM’s published terms don’t state one fixed refund timeline. Ask the counter or the support line for the expected date in writing at the moment you cancel, and keep that acknowledgement with your ticket. Don’t treat a verbal estimate as a promise.
Can you transfer a GIGM ticket to another person?
No. The terms state that tickets cannot be transferred or resold. A screenshot or photograph offered by someone else doesn’t establish the right to travel on that booking, and the passenger name on the confirmation is what the terminal checks.
What happens if GIGM cancels or withdraws your vehicle?
The terms state that you will be conveyed on the next available bus at no extra cost, or that the full value will be revalidated on request. Ask which option applies and get it confirmed in writing before you leave the terminal.
What should you keep after paying for a GIGM ticket?
Keep four things together: the booking reference, the issued ticket, the payment receipt, and the confirmation showing the departure terminal and date. No change or refund can be calculated without the fare you actually paid.
Does GIGM offer discounts for children?
Children ages 2 to 10 qualify for a 50% discount when you buy through the app, under the operator’s stated conditions. The child must travel with an adult and present valid identification on the travel day. An adult may book a maximum of three child fares per booking.
How much luggage does a GIGM ticket include?
The operator’s terms allow one medium bag per booking, up to 30 x 22 x 15 inches. Oversized luggage requires a separate GIG Logistics arrangement or an extra seat, as stated in the terms. Include that arrangement in your full trip budget.
Protect the Ticket You Have Already Paid For
Three details decide what a change costs you later: the fare you paid, the terminal you board from, and the bus class printed on the ticket. Note all three on the day you buy, not the day you need them.
Store the reference, ticket and receipt in one place you can reach without mobile data. A counter cannot recalculate a change from a screenshot that hides the amount paid.
Before you accept any new departure, confirm the fee and the fare difference together in writing. If the total is close to the price of a fresh ticket, ask whether you should buy again instead of moving the old booking.
